NatWest setting new standards with technology-led customer experiences
As AI reshapes customer service in banking, NatWest’s pioneering chatbot Cora and its advanced iteration, Cora Plus, showcase the potential of AI-driven personalisation to enhance customer experiences and streamline operations. Mark Venables met with NatWest’s Product Director Miles Hillier at IBM’s AI in Business event to hear his views on balancing innovation with ethical responsibility […]