A cloud-based communications network has been developed to support police and emergency services across five Brazilian cities.
The solution Clear-Com, Savana Comunicacoes and Painal Multiservicos is an easy-to-use system utilising communication over IP that speeds up response time and enhances the ability of emergency services to coordinate and react to incidents.
Savana’s Director of Engineering, Joao Pedro Machado Homem describes the system as ‘cloud comms’, an idea that became a reality during the pandemic, a means of expanding Savana’s services while adapting to the growing trend of intercom as a service.
They rent IP ports on an Eclipse HX Digital Matrix Intercom System (Omega Frame) with an E-IPA card, which is installed in Savana’s technical center in Rio de Janeiro and connected to the public network. Then, they rent out Iris panels, Clear-Com headsets, and Agent-IC licenses for all users to communicate remotely out in the field. It’s a system that works seamlessly.
Since the initial implementation of the cloud comms system in the cities of Indaiatuba and Barueri, three additional municipalities in Maua, Jundiai and Tatui have adopted it.
Tatui’s Clear-Com system also strengthens security in public schools, allowing emergency services to communicate effectively and respond more quickly to any situation with precision and efficiency. The schools already have ‘smart’ security cameras that automatically send an alert to police when necessary, JP explains, “But cameras and information aren’t enough. You have to be able to communicate and send that information to the proper people in the emergency services so they can take action.”
For Tatui, where theft from public schools has been an ongoing issue, it’s an important partnership. “The communications technology they supplied us with is fast and instantaneous,” says Elizângela Cecilio, Secretary of Education for Tatui. “This has been greatly beneficial for the safety of our children and employees, and we want to tell our friends, the municipal teams in neighbouring cities [about it], so they can also implement Clear-Com’s technology in their communities.”
Ultimately, the system dramatically improves productivity and efficiency for all those currently using it, adds Francisco Carlos Severino, Director of Security Strategies for Tatui. “We used to work blindly, receiving, or even checking an occurrence without having information in real-time,” he said. “This results in far quicker response times regardless of the situation.”
The system also enables fluent cooperation between the five cities, allowing law enforcement and emergency services to communicate with their counterparts in other jurisdictions to provide seamless security. “We’re always working on improving the service when there is an alert,” says Marcos Roberto, Deputy Commander of Tatui’s police force. “This kind of monitoring system works really well for us, and Clear-Com’s quick response time, service, and support made it easy to deploy the new technology.”
This, however, is only the beginning, JP says, adding that the goal is to deploy Clear-Com technology in more areas of Brazil as 5G connectivity spreads. “Now we have five cities that can talk to each other over IP, so they can cooperate. The next step is to use Agent-IC in police and emergency vehicles instead of radio.”
